This is a general policy that applies to all mobile applications, websites and services provided by NPA HappyGen Ltd, unless a specific product states otherwise.
Please read these Subscription Terms carefully. Their purpose is to establish the terms and conditions under which you, the User, may access the mobile applications, websites and related services provided by the Company (together, the "Apps" or "Service") — including our apps distributed via the App Store and Google Play — which contain self-learning materials, including articles, test questions, and other content related to learning the capabilities of artificial intelligence (AI).
1. Scope
1.1. These Subscription Terms govern the relationship between NPA HappyGen Ltd (hereinafter "we", "us", "our", or "Company") and you (hereinafter "you", "your", or "User").
2. Subscription Terms and Rates
2.1. To provide our Services, we may offer:
- A subscription plan at a promotional rate (the "Welcome Offer"),
- Standard subscription plans (1 week, 4 weeks, or 12 weeks),
- Annual subscription plans: annual subscription including 1 month with a curator* (personal expert guidance during the first month); annual subscription including 3 months with a curator* (personal expert guidance during the first three months),
- A curator-supported* subscription available for either 4-week or 12-week periods,
- Additional paid features.
*Curator support includes personalized consultations and tailored recommendations.
2.2. If a subscription with a Welcome Offer or additional paid features is available for the Service, this will be clearly indicated on the pricing screen before making the purchase.
2.3. The Welcome Offer provides access to the Service for a specified period, as indicated at the time of subscription. If you do not cancel your subscription before the end of the Welcome Offer period, your access to the Service will automatically continue, and you will be charged the amount shown on the payment screen for the selected subscription option (1 week, 4 weeks, 12 weeks) without further notice. It is your responsibility to track the expiration date of the Welcome Offer.
2.4. After the completion of the Welcome Offer, the User gains access to the subscription after payment for the relevant subscription plan.
2.5. Subscriptions will automatically renew at the end of the paid period unless you cancel at least 24 hours before the end of the current billing cycle. The charge for the next period will be processed 24 hours before the end of the current period.
2.6. We will notify you of any changes to the pricing by posting the new price in the Service, app and/or by sending you an email or other notification at least 5 days before the changes take effect. If you do not agree with the new price, you may cancel the subscription before the change takes effect.
2.7. For any questions related to subscription pricing, auto-renewal periods, or price changes, please contact us at supportme@happygen.life.
3. Payment Methods
3.1. The Company will charge the payment card you provide at the time of purchase (after confirmation via one-time authentication, entering payment method details, or another subscription confirmation method indicated on the payment screen).
3.2. You authorize us to store your payment details and automatically charge the applicable fees for subscription renewals.
3.3. Subscription prices may vary depending on your region. Unless stated otherwise, such changes will take effect at the beginning of the next billing period. If you do not agree with the new price, you may cancel the subscription before the change takes effect.
3.4. By confirming your agreement with these Terms, you consent to the automatic renewal of your subscription at the end of each billing cycle unless you cancel in advance. To cancel the auto-renewal, log in to your account and follow the cancellation instructions. You may also contact us at supportme@happygen.life.
4. Subscription Cancellation
4.1. Cancelling your subscription means that auto-renewal will be disabled, but you will still have access to all subscription features until the end of the current period.
4.2. You can cancel your subscription plan by clicking the "Unsubscribe" button in your account before the end of the current subscription or by contacting customer support at supportme@happygen.life.
4.3. Please note that deleting the app does not cancel your subscription.
4.4. If you purchased a subscription through the App Store, you can cancel it at any time by turning off auto-renewal in your Apple ID settings. To avoid being charged, cancel the subscription in your Apple ID settings at least 24 hours before the end of the free trial or current subscription period. You alone manage your subscriptions.
4.5. If you purchased a subscription through Google Play, you can cancel it at any time by turning off auto-renewal in your Google Play settings. To avoid being charged, cancel the subscription at least 24 hours before the end of the trial period or current billing cycle. You alone manage your subscriptions.
5. Automatic Renewal
5.1. If you do not cancel your subscription before the end of the current subscription period, access to the Service will automatically continue, and you will be charged for the subscription without further notice.
5.2. The renewal period will be the same as your initial subscription period unless stated otherwise in the app.
5.3. In some cases, the payment date may change, for example, if the payment fails or if you change your subscription plan.
5.4. Cancelling your subscription disables auto-renewal, but all subscription features will remain available until the end of the paid period.
6. Failed Payments, Retry Attempts and Promotional Discounts
6.1. If a scheduled payment fails, the Company may attempt to retry the charge at reasonable intervals. We may also use promotional discounts at our discretion to retain your access to the Service.
6.2. Promotional discounts are applied automatically where eligible and do not constitute an ongoing entitlement.
7. Refunds
The full refund policy, including conditions, eligibility requirements by subscription type, and the refund request procedure, is set out in the Refund Policy below. Refund requests must be submitted to supportme@happygen.life within the timeframes specified there.
8. Changes
8.1. The Company reserves the right to change these Terms, the features of the Service, the scope of digital content, and subscription pricing.
8.2. We will notify you of material changes via email or through notifications on the website. If you do not agree with the changes, you must discontinue using the Service.
9. Requirements
9.1. The User must be a legally capable individual aged 16 or older. If the User is under 16, parental or guardian consent is required. If you do not agree with these terms or are not authorized to use the Service, please do not use it.
10. Contact
If you need assistance, contact us at supportme@happygen.life.
Refund Policy
Our commitment: we succeed when you succeed. Our Apps deliver applicable skills with a quality program, and we offer a money-back guarantee for committed new students. If you engage with the courses but they don't meet expectations, you shouldn't pay — this is our commitment to serious learners.
1.1. If you made a purchase directly on our website, all subscription payments are final and non-refundable, except as required by law or these Subscription Terms. If you are unsure whether you are eligible for a refund, contact our customer support via email and we will find the best solution together.
1.2. For EU Customers: Pursuant to Article 16(m) of Directive 2011/83/EU, your right of withdrawal expires immediately upon service activation. By completing subscription payment, you explicitly request and consent to immediate service provision and acknowledge forfeiting your right of withdrawal. For Non-EU Customers: All payments are final and non-refundable except where required by applicable legislation. These Terms apply to standalone digital products/services (including, but not limited to, PDF files, knowledge bases, etc.). By purchasing such items, you acknowledge immediate delivery, waive your right to cancel the order (the "cooling-off period"), and accept that refunds will not be available.
1.3. We grant the right to a refund provided all the following conditions are met: this is your first purchase; and you have met the requirements according to your subscription type:
- Weekly subscription: you contacted us within 30 days after your initial purchase and before the end of the first week, and completed at least 2 courses/challenges with a minimum 70% completion rate for each.
- 4-week subscription: you contacted us within 30 days after your initial purchase and before the end of the fourth week, and completed at least 3 courses/challenges with a minimum 70% completion rate for each.
- 1-month subscription: you contacted us within 30 days after your initial purchase and before the end of the first month, and completed at least 3 courses/challenges with a minimum 70% completion rate for each.
- 12-week subscription: you contacted us within 30 days of subscription purchase, and completed at least 3 courses/challenges with a minimum 70% completion rate for each.
- 3-month subscription: you contacted us within 30 days of subscription purchase, and completed at least 3 courses/challenges with a minimum 70% completion rate for each.
- Annual subscription: you contacted us within 30 days of subscription purchase, completed at least 3 courses/challenges with a minimum 70% completion rate for each, and provided screenshots from the Service confirming completion of at least 70% of each course/challenge.
1.4. Only fulfillment of all requirements specified in clause 1.3 grants you the right to a refund under the money-back guarantee. This guarantee does not apply to any other circumstances.
1.5. If you exercise your right of withdrawal, we will deduct from your refund an amount proportional to the services already provided.
1.6. Refunds without meeting the requirements specified in clause 1.3 are only possible if the subscription was canceled before the start of a new billing cycle, or if the Service was unavailable for more than 24 consecutive hours due to technical faults on the Company's side (NPA HappyGen Ltd).
1.7. Refund requests must be submitted to supportme@happygen.life within 3 business days of the occurrence of the event specified in clause 1.3. If approved, the refund will be processed within 10 business days and credited to the original payment method, depending on the issuing bank.
1.8. If you purchased a subscription or trial through the App Store or Google Play and are eligible for a refund under Apple's or Google's policies, you must request it directly from Apple or Google — they handle all refunds. Instructions are available on Apple's or Google's support pages.
1.9. In accordance with legal requirements, all refunds will be issued exclusively to the original payment method used for the initial transaction.